Changes to our Disclosure Documents due to Internal Dispute Resolution Legislation

Designed to ensure all consumers have access to fair, timely and effective dispute resolution, RG271 contains updated standards and requirements which seek to achieve a consistent approach to complaint handling across the industry.

In response to this new legislation, we will be updating our Share Trading Terms and Conditions, Financial Service Guide and Privacy Policy effective, 5 October 2021.

The changes include the updating references to ‘final response’ to ‘Internal Dispute Resolution (IDR) response’, as well as changes to the maximum timeframes by which we are required to provide customers with an IDR response, from 45 to 30 calendar days.

The updated documents will be available for download from the ‘Forms’ page of this website from 5 October 2021.

We recommend you carefully review the changes. Should you have any questions about these changes, please contact us.

Published: 30 September 2021